Architect

• Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call
• Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environment
• Plan, document, and support the configuration of contact center supporting solutions
• Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
• Centralize contact center scripting, routing, recording, and integration with CRM and other systems
• Act as the Lead Unified Communications Solution Architect
• Develop and maintain detailed designs within the Cloud Network environment
• Fully document all created work associated with this position
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients

Voice Phone Cloud Contact Center Architect

Multi-Solution Architect

SAP Test Architect – Cutover Lead

Senior Specialist, Information Architecture

Lead Architect

MDM Architect