Senior Site Reliability Engineer

Omilia - Conversational Intelligence

Senior Site Reliability Engineer joining a team to ensure platform reliability and develop observability solutions. Collaborating across teams to embed reliability in software delivery lifecycle.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSCloudDockerGoGrafanaKubernetesPrometheusPython

About the role

Key responsibilities & impact

Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
First response for incidents, contribute to problem management and root cause analysis.
Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
Develop troubleshooting documentation for production support resources.
Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
Participate in on-call rotations and continuously improve alert quality and response processes.
Champion a culture of reliability, performance, and continuous improvement across teams.

Requirements

What you’ll need

Bachelor's Degree or MS in Engineering or equivalent
Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm)
Experience developing or maintaining software for production services at scale
Experience with ELK
Experience with AWS
Experience with Grafana/Prometheus stack
Strong scripting skills (Bash, Python or Go)
Excellent communication skills
Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
Being a team player. You don't (always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.

Benefits

Comp & perks

Fixed compensation
Long-term employment with the working days vacation
Development in professional growth (courses, training, etc)
Being part of successful cutting-edge technology products that are making a global impact in the service industry
Proficient and fun-to-work-with colleagues
Apple gear.

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Hard Skills & Tools

Platform ReliabilityIncident ManagementContainer OrchestrationScripting (Bash, Python, Go)Observability SolutionsAWSProduction Services DevelopmentAutomationMonitoringRoot Cause Analysis

Soft Skills

Excellent CommunicationTeam PlayerVersatilityProblem SolvingCritical Thinking

Certifications

Bachelor's Degree in EngineeringMaster's Degree in Engineering