Omilia - Conversational Intelligence

IT Support Specialist

Omilia - Conversational Intelligence

full-time

Posted on:

Location Type: Hybrid

Location: Marousi • 🇬🇷 Greece

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Job Level

JuniorMid-Level

Tech Stack

MacOSPythonTCP/IPVMware

About the role

  • Daily support for internal end users.
  • Setup and config new laptops (Apple) for new and existing employees. Onboarding of IT services to new employees.
  • User account management.
  • Hardware/IT equipment inventory management.
  • Contribute actively and effectively as an integrated team member
  • Meet regularly with the line manager to review progress
  • Manage issue resolution and critically escalate
  • Work effectively with other teams, units, and departments
  • Manage issues with clarity and ensure effective information flow and team working Support organization's other priority activities, when necessary
  • Act as an Omilia ambassador

Requirements

  • Academic degree in IT, Computer Science or related field
  • Familiarity with end user support and troubleshooting.
  • Basic knowledge in:
  • - Computer Networks (TCP/IP, VLANs, etc)
  • - Operating systems (Windows / Mac OS)
  • Strong communication skills
  • Verbal & written proficiency both in Greek and English
  • Nice to have
  • - 1-2 years of working experience in relevant role
  • - Experience in MacOS
  • - Experience in Ticketing systems
  • - Scripting language (bash, Python)
  • - Experience with Active Directory
  • - Experience with virtual environments (e.g., VMware, Proxmox)
Benefits
  • Fixed compensation;
  • Private Medical Insurance
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
end user supporttroubleshootingcomputer networksoperating systemsscripting languageActive Directoryvirtual environmentsTicketing systemsMacOS
Soft skills
communication skillsteamworkissue resolutioninformation flowclarity
Certifications
academic degree in ITacademic degree in Computer Science