IT Support Administrator

Omilia - Conversational Intelligence

IT Support Administrator managing IT systems and end-user support at Omilia. Focused on platform configurations, access management, and systems health monitoring duties.

Posted 5/25/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureITSMJamfLinuxMacOS

About the role

Key responsibilities & impact

**Role Purpose**
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
**Accountabilities**
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.
**Key Responsibilities**
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.

Requirements

What you’ll need

**Required:**
- 3–5 years of IT administration or systems administration experience.
- Strong knowledge of identity management platforms (Okta, Azure AD, Google Workspace).
- Experience with MDM/EMM solutions (Jamf, Intune) for enterprise device management.
- Proficiency in Windows and macOS administration; basic Linux skills are advantageous.
- Familiarity with IT security frameworks, endpoint protection, and patch management.
- Experience with IT service management (ITSM) tools and ITIL processes.
- Strong attention to detail in systems configuration and documentation.
- Good communication skills for both technical peers and end-user audiences.
- Organised and process-driven; able to manage multiple systems responsibilities concurrently.
- Proactive in identifying operational gaps and proposing improvements.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
**Nice to have:**
- ITIL Foundation, CompTIA Network+, or Microsoft/Google systems administration certifications.

Benefits

Comp & perks

- Fixed compensation;
- Long-term employment with the working days vacation;
- Development in professional growth (courses, training, etc);
- Being part of successful cutting-edge technology products that are making a global impact in the service industry;
- Proficient and fun-to-work-with colleagues;
- Apple gear

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT administrationsystems administrationidentity managementSaaS application administrationWindows administrationmacOS administrationMDM solutionsIT service managementendpoint protectionpatch management

Soft Skills

attention to detailcommunication skillsorganisedprocess-drivenproactive

Certifications

ITIL FoundationCompTIA Network+