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Omie

Junior Accountant Support Analyst – Payroll

Omie

Assist customer inquiries via chat and phone at OneFlow. Use remote access and create procedural documents for client support in accounting software.

Posted 5/8/2026full-timeRemote • BrasilJuniorWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Provide support to OneFlow customers via chat and phone.
  • Perform remote access to customers' machines to assist when necessary.
  • Create step-by-step procedures for actions performed in the system, in image/text or video formats, to resolve customer questions.
  • Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution.
  • Redirect any chat or phone inquiries outside your area of responsibility to the appropriate department to ensure customers get help from the right team.
  • Act in a consultative manner and deliver empathetic, human-centered customer service to all users.

Requirements

What you’ll need
  • Enrolled in or graduated from a degree in Business Administration, Accounting, or any technology- or business-related field.
  • Minimum of 1 year of customer service experience required.
  • Experience handling multiple concurrent customer interactions required.
  • Experience with ERP systems is desirable.
  • Experience with payroll processing is required.

Benefits

Comp & perks
  • Flexible Benefit / Meal Allowance: BRL 45.00 per working day.
  • Home office allowance.
  • Need to work on-site? We offer a commuting allowance (vale-transporte). For employees who commute by train/metro, we provide a shuttle from the station to the office.
  • Bradesco health plan.
  • Pharmacy assistance.
  • Childcare assistance.
  • Birthday day off to celebrate as you wish.
  • Partner apps for access to accredited gyms to support physical wellbeing.
  • Partnerships with online therapy and meditation platforms for mental health support.
  • SESC – Full Membership credential.
  • Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA courses; free access to Omie Academy for employees.
  • Partnership for in-company English courses.
  • Discount program for insurance products.
  • Swile Shop: platform for exclusive discounts.
  • Partnership with Dell.
  • Travel benefits.
  • Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceremote access supportstep-by-step procedure creationERP systemspayroll processing
Soft Skills
empathetic communicationconsultative approachhuman-centered serviceproblem-solvingmultitasking