Omie

Junior Technical Support Analyst – Tax / Accounting

Omie

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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Job Level

Junior

About the role

  • Act as OneFlow's primary point of contact for customers, providing support via chat and phone with empathy and clarity;
  • Remotely access customers' machines to guide them through using the system and resolve issues hands-on;
  • Produce customer-facing content (step-by-step guides in text, images, and video) to explain system usage and reduce recurring inquiries;
  • Identify and escalate systemic or complex issues to the Product Specialists team, tracking them through to resolution;
  • Route contacts to other departments when appropriate, ensuring customers are handled by the right team and their issues are fully resolved;
  • Work consultatively by listening to customers, understanding their context, and providing personalized, human-centered, results-oriented support.

Requirements

  • Currently studying for or holding a degree in Accounting, or in Technology or Business-related fields;
  • At least 1 year of customer service experience (in-person, remote, support, help desk, or similar);
  • Experience handling multiple concurrent support interactions while maintaining organization and service quality;
  • Preferred: experience with accounting systems (ERPs, tax/accounting software, etc.);
  • Preferred: experience or interest in working with Artificial Intelligence (AI) applied to support and productivity.
Benefits
  • Flexible benefit / Meal voucher: BRL 45.00 per business day.
  • Home office allowance.
  • Need to work on-site? We provide commuter transport vouchers. For those commuting by train/metro, we offer a shuttle from the station to the office.
  • Bradesco health insurance plan.
  • Pharmacy assistance.
  • Childcare assistance.
  • Birthday day off—take the day to celebrate as you wish!
  • Access to partner gym apps and accredited fitness facilities for physical health and wellness.
  • Partnerships with online therapy and meditation platforms for mental well-being.
  • Partnership with SESC - Credencial Plena.
  • Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA programs. Plus free access to Omie Academy for employees.
  • Partnership with English in Company courses.
  • Insurance discount program.
  • Swile Shop: platform for exclusive discounts.
  • Partnership with Dell.
  • Travel benefit.
  • Life insurance.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesupportaccounting systemsERPstax softwareAI
Soft Skills
empathyclarityorganizationcommunicationconsultative skillshuman-centered supportresults-oriented support
Certifications
degree in Accountingdegree in Technologydegree in Business