Junior Technical Support Analyst – Tax / Accounting

Omie

Technical Support Analyst responsible for client communication and guidance on OneFlow systems. Providing support through chat and phone while creating helpful content for user inquiries.

Posted 4/16/2026full-timeSão Paulo • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Act as OneFlow's primary point of contact for customers, providing support via chat and phone with empathy and clarity;
Remotely access customers' machines to guide them through using the system and resolve issues hands-on;
Produce customer-facing content (step-by-step guides in text, images, and video) to explain system usage and reduce recurring inquiries;
Identify and escalate systemic or complex issues to the Product Specialists team, tracking them through to resolution;
Route contacts to other departments when appropriate, ensuring customers are handled by the right team and their issues are fully resolved;
Work consultatively by listening to customers, understanding their context, and providing personalized, human-centered, results-oriented support.

Requirements

What you’ll need

Currently studying for or holding a degree in Accounting, or in Technology or Business-related fields;
At least 1 year of customer service experience (in-person, remote, support, help desk, or similar);
Experience handling multiple concurrent support interactions while maintaining organization and service quality;
Preferred: experience with accounting systems (ERPs, tax/accounting software, etc.);
Preferred: experience or interest in working with Artificial Intelligence (AI) applied to support and productivity.

Benefits

Comp & perks

Flexible benefit / Meal voucher: BRL 45.00 per business day.
Home office allowance.
Need to work on-site? We provide commuter transport vouchers. For those commuting by train/metro, we offer a shuttle from the station to the office.
Bradesco health insurance plan.
Pharmacy assistance.
Childcare assistance.
Birthday day off—take the day to celebrate as you wish!
Access to partner gym apps and accredited fitness facilities for physical health and wellness.
Partnerships with online therapy and meditation platforms for mental well-being.
Partnership with SESC - Credencial Plena.
Exclusive discounts at leading universities and educational institutions for undergraduate, postgraduate and MBA programs. Plus free access to Omie Academy for employees.
Partnership with English in Company courses.
Insurance discount program.
Swile Shop: platform for exclusive discounts.
Partnership with Dell.
Travel benefit.
Life insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesupportaccounting systemsERPstax softwareAI

Soft Skills

empathyclarityorganizationcommunicationconsultative skillshuman-centered supportresults-oriented support

Certifications

degree in Accountingdegree in Technologydegree in Business