IT-Help Desk Agent

Omexom

IT-Help Desk Agent providing support in IT administration at OMEXOM. Responsible for tasks related to server administration, user onboarding and technical support.

Posted 5/22/2026full-timeOldenburg • 🇩🇪 GermanyMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidDNSiOS

About the role

Key responsibilities & impact

Take on various tasks in IT administration for MS Windows servers and clients as well as mobile devices (Apple iOS and Google Android)
Implement system extensions and adjustments
Serve as the first point of contact for colleagues to resolve incidents in 1st- and partly 2nd-level support
Handle incoming customer requests
Ensure smooth onboarding of new colleagues and setup of users and devices
Assist users with the use of software and hardware
Document and track support requests in the Jira ticketing system
Escalate complex problems or systems to the responsible specialist departments
Document processes, system adjustments, and changes in Atlassian Confluence
Maintain progress updates in our Atlassian Jira ticketing system

Requirements

What you’ll need

Completed vocational training in IT, e.g., as an IT specialist for system integration or equivalent qualification
Experience with ticketing systems such as Atlassian Jira
Knowledge of server administration and network environments
Terms such as “DNS, Active Directory/LDAP, WireShark, PowerShell or OSI model” should not be foreign to you
Practical experience operating MS Windows servers is an advantage
Experience in IT support or help desk roles
Technical affinity and a certain curiosity
Strong problem-solving skills
Service-oriented work approach
Driver’s license (category B or class 3)
Willingness to travel for regular regional assignments
Good German and English language skills
Strong team and communication skills

Benefits

Comp & perks

A secure permanent position from 30 hours per week with a competitive salary
Mobile working to better balance work and private life
Flexible working hours for more freedom in your workday
30 days of vacation for a balanced work-life
Employee stock program with discounted conditions and free shares
Employee referral program with a bonus of up to €3,000
Bike leasing for eco-friendly and flexible mobility
Gym subsidies to promote your health
Childcare subsidy to support families
Retirement and health benefits for long-term security
Eyewear allowance for proper vision at work
Corporate benefits program with numerous discounts from many partners
Personal development through targeted onboarding, training, and long-term prospects
Innovative projects with varied tasks and a modern work environment
Help shape the energy transition through sustainable projects and active climate protection
Highest workplace safety thanks to clear standards, training, and the goal of “zero accidents”

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT administrationMS Windows serversmobile devicessystem integrationserver administrationnetwork environmentsDNSActive DirectoryPowerShellticketing systems

Soft Skills

problem-solvingservice-orientedcommunicationteamworkcuriosity

Certifications

vocational training in ITIT specialist for system integration