Ometria

Software Engineer

• Develop and maintain expertise in HTML and email clients, ensuring best practices to have content render consistently and beautifully across all platforms.
• Client support - you help our clients when they have queries on their templates, how they are working within our email builder and how they are rendering within email clients
• Template builds - You will build templates to be used by clients to build and send emails. You will be using data to drive personalisation within email, utilising the Jinja framework
• Client communications - you will own your communications with the clients. You will provide clear guidance and answers to their queries and you will manage your communications in a timely manner
• Workload planning - you are responsible to plan your workload, ensuring that tasks are scheduled correctly and that you communicate clearly with the client on deadlines

Creative Email Developer – HTML

Customer Success Manager

• Retain your customers, secure their renewal and hit retention targets
• Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets.
• Master Sentiment Analysis: Identify and neutralize potential sentiment risks across diverse stakeholders, from end users to top decision-makers, fostering enduring relationships.
• Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross-functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with.
• Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimizing retention.
• Own end to end commercial negotiations
• Mastery of Negotiations: Oversee end-to-end commercial negotiations, solidifying prosperous partnerships.
• Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets.
• Mid-term Upsell Drive: Execute well-timed mid-term upsells in line with pricing structures, hitting upsell ARR goals.
• Value-driven Expansion: Actively pursue and conclude revenue-expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership.
• Maintain senior stakeholder champions in each of your accounts
• Champion Senior Stakeholders: Foster senior-level champions in each account, fortifying engagement and retention strategies.
• Persona-centric Alignment: Comprehend core personas across Marketing, Tech, and C-suite realms, aligning their aspirations with strategic platform and marketing endeavors.
• Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organizations.
• Deliver on promise: Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed-upon deliverables.
• Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment.
• Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans.
• Pre-empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience.
• Drive Enterprise customer adoption and value with visibility and buy-in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk.
• Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your

Creative Email Developer – HTML

Senior Customer Success Manager