Order Management Associate

Omega Bio-tek

Part-time remote associate processing orders and supporting sales for Omega Bio-tek’s nucleic acid purification products. Managing customer inquiries, data, and fulfillment coordination.

Posted 8/6/2026part-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative and customer service skills, with proficiency in ERP systems and MS Office. Capable of managing customer orders, maintaining databases, and collaborating across departments while adhering to SOP and ISO guidelines.

Highest-signal resume keywords

ERP System ProficiencyCustomer Service ExperienceMS Office ProficiencyAttention to DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingDatabase ManagementSample Request EntryAdministrative DutiesOrder Fulfillment Tracking

Soft Skills

MultitaskingTeam CollaborationProactive Problem SolvingResourcefulnessOrganizational Skills

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

SOPISO GuidelinesCustomer InquiriesCross-Functional CollaborationInformation Distribution

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Process customer orders within the ERP system
Respond to routine customer requests via email, phone, or mail
Support the Sales Team through accurate and timely entry of sample requests
Answer customer inquiries or direct them to the appropriate department
Follow up on order fulfillment from entry through delivery
Work closely with Planning to facilitate order information flow
Distribute information across multiple departments in a timely manner
Maintain and update accurate customer database information
Collaborate cross-functionally with multiple departments
Perform other administrative duties as assigned
Follow established company SOP and ISO Guidelines

Requirements

What you’ll need

1+ years of administrative, customer service, or equivalent experience
Ability to multitask and work independently and as part of a team
Ability to produce consistently high-quality results under tight deadlines
Strong attention to detail and organization
Resourceful, proactive self-starter able to think ahead
Excellent verbal and written communication skills
Ability to work well with colleagues at all levels
Proficiency in MS Office, including Word, PowerPoint, and Excel
Bachelor’s degree preferred
Availability Monday–Friday, ideally 9:00 a.m.–1:00 p.m. EST

Benefits

Comp & perks

Part-time schedule
Flexible daytime hours
Some flexibility in working hours
Collaborative work environment