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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data migrationproject managementsystem configurationsoftware onboardingsoftware trainingdocumentation writingcustomer requirements assessmenttesting supporttime managementattention to detail
Soft Skills
written communicationverbal communicationorganizational skillsability to work in a teamability to manage multiple projectscustomer serviceadaptabilityproblem-solvingtechnical aptitudeability to identify needs
Tools & Technologies
SalesforceSalesforce NPSPRaiser’s EdgeRaiser’s Edge NXTAltruemail marketing systemspeer-to-peer fundraising systemsonline donation systemsevents management systemsmembership management systems
Certifications & Qualifications
Salesforce Admin CertificationRaiser’s Edge Certification
Industry Keywords
non-profit systemscustomer engagementproject trackingbudget managementremote trainingsoftware productscustomer onboardingstakeholder managementproject deliverablesfast-paced environment
About the role
Key responsibilities & impact- Conduct remote software onboarding and training engagements on all Omatic Software products
- Develop expertise on Omatic products and remain well-versed on product features and functionality
- Accurately assess customer requirements
- Configure systems and provide testing support
- Write and deliver professional documentation customized to the individual needs of each customer
- Deliver engagements on time and within budget
- Accurately track and report project hours, notes, and status within Omatic’s internal systems
- Conduct internal software trainings
- Assist Omatic Sales with selling Onboarding services
Requirements
What you’ll need- Experience with Salesforce, Salesforce NPSP import and/or data migration processes; Salesforce Admin Certification is a plus!
- Experience with Raiser’s Edge, Raiser’s Edge NXT, Altru; Raiser’s Edge Certification is a plus!
- Experience using other non-profit systems including email marketing, peer-to-peer fundraising, online donations, events management and alumni or membership management a plus!
- Project Management including scheduling, task management and the ability to work with multiple customers and projects simultaneously
- Superior time management skills
- Must possess excellent written and verbal communication skills, with the ability to identify and target needs, define technical concepts, and deliver accurate project deliverables
- Attention to detail with a strong ability to organize, manage, and execute projects as assigned
- Technically savvy
- Ability to thrive in a fast-paced team environment
- Ability to work with a variety of skill levels
Benefits
Comp & perks- Professional development
- Creative technical solutions to complex data issues
- Engage in professional development to ensure ongoing industry knowledge