Customer Success Associate – SMB

Omada Health

Customer Success Associate managing SMB client relationships at Omada Health. Driving client adoption, retention, and expansion across virtual care programs for chronic conditions.

Posted 5/12/2026full-timeRemote • California, New York, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $98,200 - $117,750 per yearWebsite

About the role

Key responsibilities & impact

Foster and manage strong, strategic, long-term client relationships
Independently own and execute new business and upsell client implementations
Serve as the primary point of contact for all client, consultant, and partner questions in the SMB segment and collaborate with internal teams to investigate, triage, and resolve cases from our external stakeholders
Contribute to individual and team-level operational metrics for CSAT, implementation, response time, and client churn
Work side-by-side with our marketing, sales and client operations teams to maintain and enhance cross-functional processes
Promote Omada outreach best practices through client adoption of Omada’s quarterly refresh campaign strategy.
Identify opportunities for scale and build strategic plans to execute.
Drive overall customer satisfaction, enrollments, and customer interest in additional products.
Contribute to team and cross-functional projects and initiatives

Requirements

What you’ll need

A bachelor’s degree and 2+ years of relevant professional experience
Background or experience working in Healthcare and Digital Health.
Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc)
Have a proven track record of driving revenue expansion and relationship development strategies.
Experience in or knowledge of field sales or account management
Successfully managed complex projects and have an aptitude for using data to drive decisions
The ability to demonstrate strong capabilities in the following areas:
Written and Verbal Communication
Organization
Client Facing Presentation
Customer Service
Problem Solving
Conflict Management
Self-motivated
Collaboration
A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Zendesk, Excel, PowerPoint, Google Suite, etc.

Benefits

Comp & perks

Competitive salary with generous annual cash bonus
Remote first work from home culture
Flexible Time Off to help you rest, recharge, and connect with loved ones
Generous parental leave
Health, dental, and vision insurance (and above market employer contributions)
401k retirement savings plan
Lifestyle Spending Account (LSA)
Mental Health Support Solutions
...and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementfield salesproject managementdata analysisrevenue expansion strategiesrelationship development

Soft Skills

written communicationverbal communicationorganizationclient facing presentationcustomer serviceproblem solvingconflict managementself-motivatedcollaboration