Enterprise Customer Success Manager
Omada Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $152,360 - $183,000 per year
About the role
- Own implementation and onboarding, including project‑managing technical integrations with internal and client teams.
- Build and nurture strong, strategic, long‑term relationships across all levels of client organizations.
- Develop and execute strategic account and BoB plans, including growth and expansion strategies.
- Use data, analytics, and industry insights to communicate value, deliver QBRs, and influence client decisions.
- Identify and execute on upsell, cross‑sell, and multi‑product expansion opportunities while proactively managing retention and churn risk.
- Lead cross‑functional collaboration and CX process‑improvement efforts to solve complex customer challenges
- Cultivate partnership opportunities (speaking engagements, testimonials, pilots, claims/ROI analyses) and travel to client sites ~1x per quarter.
Requirements
- Bachelor’s degree and 6+ years of relevant professional experience.
- Proven experience owning post‑sales implementation in collaboration with technical teams.
- Background working with organizations ranging from startups to Fortune 50 enterprises.
- Experience in field sales or account management focused on upsell, cross‑sell, and renewals.
- Demonstrated success managing complex projects and using data to tell stories and drive decisions.
- High proficiency with Salesforce, Excel, PowerPoint, and Google Suite.
- Bonus: Experience with large enterprises and understanding of chronic disease prevention, US healthcare, digital health, and startup environments.
Benefits
- Competitive salary with generous annual cash bonus
- Equity grants
- Remote first work from home culture
- Flexible Time Off to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementdata analyticsaccount managementpost-sales implementationupsellcross-sellretention managementchurn risk managementCX process improvementstrategic planning
Soft Skills
relationship buildingcommunicationcollaborationinfluenceproblem-solvingstrategic thinkingleadershipcustomer engagementnegotiationadaptability