Business Analyst

• Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign.
• Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency.
• Define key process metrics (cycle time, cost-to-serve, error rate, etc.) and build dashboards or scorecards to monitor performance.
• Partner with other operational and analytical teams to turn process data into actionable insights.
• Conduct root cause analyses and deliver clear recommendations that drive measurable impact.
• Partner with operational and GTM teams to pilot, scale, and sustain process improvements.
• Create and maintain process documentation, SOPs, and training materials that support adoption.
• Lead cross-functional change management efforts to ensure new processes are embedded and effective.
• Ensure that all processes align with Omada’s standards for clinical quality, privacy (HIPAA), and regulatory compliance.
• Partner with internal audit and compliance teams to maintain readiness for client and regulatory reviews.

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