Vendor Risk Management Analyst
EEOC
Senior Business Process Analyst
Omada Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California, New York, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $128,800 - $161,000 per year
Job Level
Senior
About the role
- Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign.
- Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency.
- Define key process metrics (cycle time, cost-to-serve, error rate, etc.) and build dashboards or scorecards to monitor performance.
- Partner with other operational and analytical teams to turn process data into actionable insights.
- Conduct root cause analyses and deliver clear recommendations that drive measurable impact.
- Partner with operational and GTM teams to pilot, scale, and sustain process improvements.
- Create and maintain process documentation, SOPs, and training materials that support adoption.
- Lead cross-functional change management efforts to ensure new processes are embedded and effective.
- Ensure that all processes align with Omada’s standards for clinical quality, privacy (HIPAA), and regulatory compliance.
- Partner with internal audit and compliance teams to maintain readiness for client and regulatory reviews.
Requirements
- Bachelor’s degree in Business, Management Information Systems, Industrial Engineering, Information Technology, or related field.
- 5+ years of experience in process improvement, operational excellence, or program operations—preferably in digital health or health tech.
- Demonstrated success leading cross-functional improvement initiatives in a fast-paced, scaling organization.
- Proficiency in process mapping and analysis tools (e.g., Lucidchart, Miro, Visio) and comfort working with data to assess impact.
- Experience with go-to-market systems, such as CRM and marketing automation (Salesforce is a plus).
- Excellent communication and stakeholder management skills across technical and non-technical audiences.
- Background in operations strategy, product operations, or continuous improvement (preferred).
- Lean Six Sigma Green or Black Belt certification (preferred).
- Experience in a hybrid clinical-technology setting (e.g., telehealth, remote care, population health) (preferred).
Benefits
- Competitive salary with generous annual cash bonus
- Equity grants
- Remote first work from home culture
- Flexible Time Off to help you rest, recharge, and connect with loved ones
- Generous parental leave
- Health, dental, and vision insurance (and above market employer contributions)
- 401k retirement savings plan
- Lifestyle Spending Account (LSA)
- Mental Health Support Solutions
- ...and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process improvementoperational excellenceprogram operationsprocess mappingdata analysiscycle time metricscost-to-serve metricserror rate metricschange managementcontinuous improvement
Soft skills
communicationstakeholder managementcross-functional leadershipanalytical thinkingproblem-solvingcollaborationadaptabilityorganizational skillstraining developmentrecommendation delivery
Certifications
Lean Six Sigma Green BeltLean Six Sigma Black Belt
