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Tech Stack
Tools & technologiesVue.js
About the role
Key responsibilities & impact- Support the IT support team in their daily activities
- Actively contribute to fast, effective, and high-quality IT support
- Assist the team with first-level support and help manage simple requests, escalating to team members or external vendors when necessary
- Participate in the installation, configuration, and basic maintenance of workstation hardware and software
- Assist users in getting started with IT tools and help ensure their proper day-to-day use
- Contribute to post-incident analysis by helping identify potential causes and documenting corrective actions
- Help update information related to major incidents and support communication within the IT team
- Propose improvement ideas to increase productivity and user satisfaction
- Help enforce IT standards and best practices within the company
Requirements
What you’ll need- Seeking a Pre-HES internship as part of enrollment in the Bachelor's in Computer Science and Communication Systems at HEPIA / HEIG-VD — internship is mandatory for the academic program; an internship agreement is required
- Strong interest in IT and computer systems, with an interest in user/customer contact; prior experience (school projects, internships, student jobs, or personal projects) related to IT and/or user support is an asset
- Fluent French (minimum C1) with a good level of technical English
Benefits
Comp & perks- No benefits specified.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportworkstation hardwareworkstation softwareincident analysisconfigurationinstallationmaintenanceuser supporttechnical English
Soft Skills
communicationproblem-solvingcustomer serviceteam collaborationproductivity improvementuser satisfaction
Certifications
Bachelor's in Computer ScienceBachelor's in Communication Systems
