Customer Support and Payments Specialist

OLX Group

Customer Support and Payments Specialist at OLX providing comprehensive support for payment and billing matters. Act as a key liaison ensuring a seamless customer experience and efficient operations.

Posted 4/23/2026full-timePoznań • 🇵🇱 PolandJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handle customer inquiries related to payments, invoicing, and billing.
Process financial documentation and verify account balances.
Support sales teams with payment-related queries and account management.
Assist in promotional campaigns and package modifications.
Manage refunds, invoice corrections, and debt collection processes.
Maintain accurate customer payment records and escalate complex issues when needed.

Requirements

What you’ll need

Minimum of 2 years of experience in customer service or payments operations.
Hands-on experience with payment processing systems and invoicing procedures.
Very good command of English (at min. B2 level).
Strong knowledge of financial documentation and billing processes.
Familiarity with CRM systems and customer support tools.

Benefits

Comp & perks

A dynamic and collaborative work environment.
Opportunities to work with cross-functional teams and develop your expertise in payments and customer support.
A chance to contribute to process improvements and impactful projects.
Professional development in a global tech company with strong growth ambitions.
Hybrid schedule, mixing work from home and work from the office.
Rich package of benefits (annual bonus, health insurance, flexible benefits).
Open selection of training e-courses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processing systemsinvoicing proceduresfinancial documentationbilling processesaccount managementdebt collectionrefund managementinvoice corrections

Soft Skills

customer servicecommunicationproblem-solving