OLX Group

Telesales Client Advisor, Parts

OLX Group

full-time

Posted on:

Location Type: Hybrid

Location: Bucharest • 🇷🇴 Romania

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Job Level

Mid-LevelSenior

About the role

  • Contacting potential or existing customers to advise them about our services;
  • Answering questions about the products/ services or the company;
  • Asking questions to understand customer requirements and close sales;
  • Direct prospects to the field sales team when needed;
  • Enter and update customer information in the database;
  • Take and process orders in an accurate manner;
  • Keep records of calls and sales and note useful information.

Requirements

  • Have proven experience as a Telesales Client Advisor/Telesales Representative or other sales/customer service role;
  • Have good knowledge of relevant computer programs (e.g. CRM software) and telephone systems;
  • Possess the ability to learn about products and services and describe/explain them to prospects;
  • Show excellent communication and interpersonal skills;
  • Act cool-tempered and able to handle rejection;
  • Have outstanding negotiation skills with the ability to resolve issues and address complaints.
Benefits
  • The opportunity to work for the leading classifieds brands, a place that takes the best out of being a global company, and brings a nice local flavor;
  • A desk in a beautifully designed office in the center of Bucharest, close to some of the best coffee shops and brunch places;
  • Continuous investment in your development through training. Also, the chance to connect with advice and inspiration from other professionals from all over the world;
  • Complex compensation package (monthly performance-based bonus, medical insurance, flexible benefits compensation);
  • Friendly, curious, and driven colleagues who get stuff done and consider that enjoying the ride is far more important than rules and hierarchies;
  • Cake. Or other gifts. We like to get creative about them.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
telesalescustomer serviceorder processingdatabase managementnegotiation
Soft skills
communicationinterpersonalproblem-solvingcool-temperedability to handle rejection