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About the role
Key responsibilities & impact- Define and own Legal’s operations strategy, roadmap, and execution plan
- Build the operating model for an AI-enabled legal department, including workflows, roles, escalation paths, metrics, and continuous improvement loops
- Partner with Legal leadership to identify the highest-value opportunities to reduce manual work, improve cycle times, increase consistency, and give the business faster access to legal support
- Translate ambiguous legal and business needs into practical systems, workflows, and tools that can scale
- Drive the evaluation, selection, implementation, and adoption of AI-enabled legal technology, automation tools, intake systems, knowledge systems, analytics tools, and other legal operations platforms
- Design, build, and maintain workflows with AI and other tools such as Jira for legal request intake, approval routing, and reporting
- Partner with IT, Security, Finance, Sales, and other stakeholders to integrate legal tools into Olo’s broader technology environment
- Own the strategy, optimization, and integration of Legal’s technology stack, including the contract lifecycle management system
- Define the metrics to demonstrate Legal’s impact on the business, and build dashboards and reporting for metrics
- Drive cross-functional projects across Legal
- Use data to prioritize projects, measure the impact of AI and automation, and continuously improve Legal’s operating model
- Build and maintain SOPs, playbooks, self-service resources, and knowledge systems for recurring legal processes
- Lead cross-functional legal operations projects from concept through rollout, including stakeholder alignment, requirements gathering, testing, training, adoption, and performance measurement
- Drive change management for new tools and workflows
- Manage Legal team knowledge resources in Confluence to enable self-service for business partners
Requirements
What you’ll need- 6+ years of experience in legal operations, preferably in-house or in a high-growth technology environment
- Ability to operate as an owner-builder
- Daily, hands-on use of AI in a professional setting, with a strong ability to design prompts, evaluate outputs, build repeatable workflows, and teach others how to use AI effectively
- Demonstrated experience building, deploying, or managing AI-enabled workflows, automation, or legal technology solutions with measurable business impact
- Demonstrated experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain
- Strong understanding of legal department operations, including intake, workflow design, knowledge management, matter management, contracting operations, privacy operations, reporting, and cross-functional stakeholder support
- Strong data literacy, including experience defining metrics, building dashboards, analyzing operational performance, and using data to drive decisions
- Strong analytical, organizational, and problem-solving skills
- Excellent project management and communication skills, with experience leading cross-functional initiatives
- Comfort working with ambiguity and prioritizing competing needs
- Experience with contract management and automation tools, such as CLMs, Salesforce, and Snowflake
- Experience supporting privacy program operations, including privacy request workflows
- Excellent judgment and ability to prioritize responsibilities, work efficiently, manage, and execute in a timely manner, both independently and collaboratively
- Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results
Benefits
Comp & perks- 20 days of paid time off
- 10 sick days
- 11 holidays
- Year-end closure
- Health, dental, and vision coverage for yourself and your family
- 401k match
- Remote-office stipend
- Generous parental leave plan
- Volunteer time off
- Gift matching policy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-enabled workflowsautomationlegal technology solutionsdata literacymetrics definitiondashboard buildinganalytical skillsproject managementproblem-solving
Soft Skills
organizational skillscommunication skillsstrategic thinkingability to work with ambiguityprioritizationexcellent judgmentcollaboration