Temporary Customer Service Representative

OLLY PBC

Customer Service Representative at OLLY handling customer operations, order management, and service issues in a remote setting. Requires experience in customer service roles within consumer products.

Posted 6/29/2026contractRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer operations and order management, with a strong focus on utilizing Microsoft Dynamics 365 (D365) and EDI for efficient order processing and fulfillment. Proficient in inventory management and logistics, with a proven ability to support retail customers and maintain service levels.

Highest-signal resume keywords

Microsoft Dynamics 365 (D365) ERPEDI Order ProcessingInventory ManagementCustomer ServiceData Analysis in Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementInventory ManagementLogisticsFulfillment ProcessesCustomer SetupUPC CreationBills of MaterialsProduct SyndicationReporting and Metrics DevelopmentKPI Monitoring

Soft Skills

Organizational SkillsAttention to DetailProblem-Solving SkillsCommunication SkillsProactive Approach

Tools & Technologies

Microsoft ExcelSalsifyEDI SystemsCustomer Relationship Management (CRM) ToolsSupply Chain Management Software

Industry Keywords

Consumer Packaged Goods (CPG)Food & BeverageHealth & WellnessRetail OperationsSales Operations

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as a primary operational contact for retail customers, distributors, and internal business partners regarding orders, fulfillment, inventory, and service-related issues.
Process and manage the full customer order lifecycle utilizing EDI and Microsoft Dynamics 365 (D365).
Troubleshoot order processing, EDI, inventory, and fulfillment issues to ensure timely resolution.
Partner closely with Sales, Supply Chain, Finance, Logistics, and 3PL providers to support customer needs and maintain service levels.
Manage finished goods inventory and monitor order status to support successful customer fulfillment.
Support customer setup, item setup, and maintenance of customer and product master data.
Assist with UPC creation, Bills of Materials, customer-specific item forms, and product syndication platforms such as Salsify.
Partner with the S&OP Manager to identify orders at risk, manage allocations, and communicate potential supply constraints.
Monitor open orders, inventory availability, inventory aging, and customer-specific requirements.
Support new customer onboarding activities, including item setup documentation, routing guide collection, and retailer-specific requirements.
Develop and maintain reporting, metrics, and KPIs related to customer service, order management, and fulfillment performance.

Requirements

What you’ll need

2+ years of experience in customer operations, customer service, order management, supply chain, or sales operations within a CPG, food & beverage, health & wellness, or related consumer products environment.
Hands-on experience with Microsoft Dynamics 365 (D365) ERP.
Experience processing customer orders through EDI.
Experience supporting retail customers, distributors, wholesalers, or national accounts.
Strong understanding of inventory management, logistics, fulfillment, and supply chain processes.
Advanced proficiency in Microsoft Excel, including lookups, PivotTables, and data analysis.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
Strong communication and problem-solving skills with a proactive, solutions-oriented approach.

Benefits

Comp & perks

Full Time (40 hours a week)
Contract (5 months)