OLLY PBC

Technical Services Manager

OLLY PBC

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $108,000 - $162,000 per year

About the role

  • Provide day-to-day technical support for gummy manufacturing operations, helping to ensure safe, efficient execution and adherence to specifications.
  • Lead structured investigations of process deviations, yield losses, and quality issues; identify root causes and implement corrective and preventive actions (CAPA) in partnership with Operations and Quality.
  • Support pilot-to-production scale-up, verification/validation activities, and technical transfers; document learnings and ensure handoffs enable reliable execution.
  • Identify and execute opportunities to improve critical process parameters, throughput, consistency, and cost; support savings and continuous improvement programs.
  • Partner with Quality to develop and maintain in-process controls, procedures, and documentation to meet internal standards and applicable regulations.
  • Support change control for formulations, materials, equipment, and process changes; assess technical risk and ensure changes are appropriately evaluated, documented, and communicated.
  • Work closely with R&D, Quality, Supply Chain, and Commercial teams to align technical requirements with business goals and timelines.
  • Train and coach operators and technical staff on process understanding, standard work, and problem-solving tools; contribute to a culture of continuous improvement.
  • Track key process and technical performance metrics; create clear summaries and recommendations for leadership and cross-functional partners.

Requirements

  • Bachelor’s degree in Chemical Engineering, Food Science, Chemistry, or related technical field
  • Experience supporting new line start-ups, commissioning/qualification, or rapid scale-up in a high-growth environment.
  • Experience with technical documentation such as process specifications, control plans, SOPs, work instructions, and validation protocols.
  • Familiarity with sensory, texture, and stability considerations in gummy products
  • At least 5 years of applicable experience in food, nutraceutical, or consumer packaged goods manufacturing (or closely related industry).
  • Hands-on technical knowledge of gummy (or similar confection/gel-based) manufacturing processes, including equipment, unit operations, and critical processing parameters.
  • Demonstrated ability to lead projects and deliver results within a defined technical scope; comfortable leading cross-functional problem solving.
  • Working knowledge of GMPs, food safety/quality systems, and regulatory expectations relevant to nutraceutical/food manufacturing.
  • Strong analytical skills and structured problem-solving approach (e.g., DMAIC/PDCA, root cause analysis, statistical thinking).
  • Strong data-driven problem-solving and troubleshooting skills, including the use of statistical analysis tools to analyze process performance, variability, and improvement opportunities
  • Clear, concise written and verbal communication skills; able to translate technical detail into actionable recommendations.
  • Ability to prioritize independently and manage multiple technical workstreams in a fast-paced environment.
Benefits
  • An opportunity to work with an intelligent, inspiring, and extraordinarily fun team
  • We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance
  • 4 weeks PTO + paid holidays + 12 Mental Health Days per year
  • 100% Paid parental leave, Fertility + Adoption Benefits
  • Annual Bonus
  • 401(k) plan with Employer Match
  • Hybrid Work + Wellness + Cell Phone Stipends
  • Free product
  • And much more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Chemical EngineeringFood ScienceChemistryTechnical DocumentationGummy Manufacturing ProcessesProcess SpecificationsControl PlansSOPsValidation ProtocolsStatistical Analysis
Soft Skills
Project LeadershipCross-Functional Problem SolvingAnalytical SkillsStructured Problem-SolvingClear CommunicationPrioritizationCoachingContinuous Improvement