Ollie

Customer Experience Associate

Ollie

full-time

Posted on:

Location Type: Remote

Location: Remote • Tennessee, Utah • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Represent the Ollie brand voice to our current and prospective customers.
  • Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
  • Manage customer relationships across multiple channels, including emails, phones, our order management system, and more.
  • Accurately track and monitor customer feedback and interactions.
  • Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
  • Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond.
  • Report to the Customer Experience Shift Manager.

Requirements

  • Put pets first. You love dogs and approach every dog with empathy and understanding.
  • Value patience. Strong written and oral communication skills to provide clear answers.
  • Improvisation. Able to find new ways to tackle challenges; prefer guardrails to rules.
  • Problem solver. Ability to identify core issues and determine solutions.
  • Experience in customer-centric roles (retail, food service, etc.) preferred.
  • Experience with pets or health-foods preferred.
  • Experience with Gladly or a similar platform a plus.
  • Bonus: You have a bachelor’s Degree from an accredited four-year college or university.
  • Interest in working in a pet-friendly, fast-moving environment.
  • Ability to manage customer relationships across multiple channels (email, phone, order management system).
Benefits
  • Competitive hourly salary and a stake in the company.
  • Sponsored 401k program with employer match up to 4%.
  • Comprehensive health coverage including medical, dental and vision.
  • Paid parental leave.
  • 1-week paw-ternity leave for new dog parents.
  • Ollie subscription for one dog.
  • Inspiring pack members!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
empathypatiencewritten communicationoral communicationimprovisationproblem solving
Certifications
bachelor's degree