Senior Vice President Digital Experience Platform Enablement and Adoption
TransUnion
Customer Experience Associate
Ollie
full-time
Posted on:
Location Type: Remote
Location: Remote • Tennessee, Utah • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Represent the Ollie brand voice to our current and prospective customers.
- Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
- Manage customer relationships across multiple channels, including emails, phones, our order management system, and more.
- Accurately track and monitor customer feedback and interactions.
- Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience.
- Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond.
- Report to the Customer Experience Shift Manager.
Requirements
- Put pets first. You love dogs and approach every dog with empathy and understanding.
- Value patience. Strong written and oral communication skills to provide clear answers.
- Improvisation. Able to find new ways to tackle challenges; prefer guardrails to rules.
- Problem solver. Ability to identify core issues and determine solutions.
- Experience in customer-centric roles (retail, food service, etc.) preferred.
- Experience with pets or health-foods preferred.
- Experience with Gladly or a similar platform a plus.
- Bonus: You have a bachelor’s Degree from an accredited four-year college or university.
- Interest in working in a pet-friendly, fast-moving environment.
- Ability to manage customer relationships across multiple channels (email, phone, order management system).
Benefits
- Competitive hourly salary and a stake in the company.
- Sponsored 401k program with employer match up to 4%.
- Comprehensive health coverage including medical, dental and vision.
- Paid parental leave.
- 1-week paw-ternity leave for new dog parents.
- Ollie subscription for one dog.
- Inspiring pack members!
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathypatiencewritten communicationoral communicationimprovisationproblem solving
Certifications
bachelor's degree
