Ollie

Data Analyst, Retention

Ollie

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Drive a data-driven approach to optimizing the Ollie member experience alongside peers from product, marketing, CX, & research through:
  • - Exploratory analytical projects that identify actionable learnings & create high-value hypotheses
  • - Hypothesis & initiative valuation to inform prioritization
  • - Thoughtful test design & measurement for new experiences & features that makes sure we are constantly learning
  • Support the cross-functional team as the go-to data resource through ad hoc analysis, thought leadership on metric definition, sharing/presenting analyses, identifying & communicating data/tech needs, and contributing new ideas
  • Help build and maintain analytical excellence at Ollie by contributing ideas to enhance processes and being a key voice for how using data can innovate the member experience

Requirements

  • 2+ years of experience in data analytics,business intelligence, growth analytics, lifecycle analytics, retention analytics, or a related, preferably in subscription retention for a high-growth consumer business
  • You believe in Ollie’s mission, empathize deeply with the needs of dogs and dog parents, and find yourself relentlessly curious about user problems
  • You balance technical skills (SQL, Excel), applied statistics (test design & measurement, multivariate analysis, modeling), and subscription-based metrics (retention/churn, LTV) to effectively analyze data & answer questions
  • You are comfortable sourcing & joining information from various places - web & analytics platforms directly, curated reporting tools, production databases (Segment, GA, MixPanel, Looker, Snowflake)
  • You are skilled in breaking complex analytical problems or questions into manageable components that can be prioritized, tracked, & completed efficiently
  • You love transforming technical analysis into something clear, actionable, & interesting and thrive when communicating insights to team members in both written & verbal formats
  • Strong grasp of retention, churn, reactivation, cohort analysis, lifecycle performance, and customer behavior in a subscription or recurring-revenue business
Benefits
  • Competitive salary
  • Sponsored 401k program with employer match up to 4%
  • Comprehensive health coverage including medical, dental and vision
  • Unlimited vacation policy that you're encouraged to use
  • Paid parental leave
  • 1-week paw-ternity leave for new dog parents
  • Free Ollie subscription
  • Inspiring pack members!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsbusiness intelligencegrowth analyticslifecycle analyticsretention analyticsSQLExcelapplied statisticsmultivariate analysismodeling
Soft Skills
curiosityempathycommunicationproblem-solvinganalytical thinkingcollaborationprioritizationcreativitypresentation skillsadaptability