Olive Jar Digital

Director

• Lead and mentor the Service Delivery, Talent Management, and Bid Management teams to ensure high performance and client satisfaction.
• Develop and maintain strong relationships with senior stakeholders in UK Government departments and private sector organisations.
• Oversee the delivery of services, ensuring all contractual obligations and KPIs are met or exceeded.
• Support the Service Delivery team with Statements of Work (SOWs) and strategic resource allocation.
• Identify and pursue opportunities for growth within existing client accounts.
• Create and manage a strategic roadmap, to be maintained regularly with progress presented to the directors each month.
• Lead talent acquisition strategies to attract and retain top-tier digital professionals.
• Ensure rigorous quality assurance and vetting processes for all recruited personnel.
• Collaborate with internal teams to anticipate resource needs and address skill gaps.
• Responsible for the end-to-end bid process, from opportunity identification to submission.
• Develop compelling bid strategies and oversee the creation of high-quality, persuasive tender responses.
• Ensure strict compliance with all procurement regulations and governance frameworks.

Deputy Director – Commercial

User Researcher

• Lead user research activities across the full project lifecycle
• Plan and conduct qualitative and quantitative research
• Identify and recruit representative users
• Analyse research findings and translate them into clear recommendations
• Work collaboratively with designers and stakeholders
• Create and maintain user personas and journey maps
• Advocate for user-centred design and accessibility
• Ensure all research activities adhere to ethical standards.

Content Marketing Manager

• Design and maintain content for teacher recruitment services, ensuring clarity, accessibility, and alignment with user needs.
• Conduct content audits and user research to identify gaps and inform improvements.
• Collaborate with designers, researchers, and technical teams to develop prototypes and service touchpoints (e.g., transactional content, guidance, emails).
• Communicate design intent clearly to technical colleagues to ensure accurate implementation.
• Maintain and update content design histories, documenting decisions and rationale.
• Support accessibility audits and help achieve WCAG 2.2 AA conformance for services.
• Engage with wider professional communities to share knowledge and best practices.

Content Designer

• Support a high-impact project for a public sector client focused on improving teaching quality.
• Clarify, improve and communicate changes to the Assessment Only (AO) route.
• Present proposed changes to ensure guidance is clear while maintaining provider confidence.
• Work closely with policy specialists, researchers and delivery teams to co-design content.

• Conduct research to understand how proposed changes to the 2-school rule are understood by providers, and how they can be communicated clearly while maintaining confidence in the route’s robustness.
• Explore how providers in SEND settings interpret AO guidance and identify where clarity or improvements are needed.
• Use qualitative and quantitative methods to gather insights from teachers, training providers, schools and stakeholders across the education sector.
• Work closely with policy colleagues, content designers, service designers and analysts to translate research findings into actionable recommendations.
• Support co-design sessions, discovery activities and iterative testing to shape updated criteria and guidance documents.
• Ensure research is inclusive, ethical and reflective of diverse user groups—including those in mainstream and SEND environments.

• Improved clarity and usability of guidance for stakeholders across the education sector.
• Present proposed changes to the 2-school rule so the policy intent is clear.
• Improve guidance for AO in SEND settings.
• Support schools, teacher training providers and wider stakeholders to understand updated criteria and guidance.

Olive Jar Digital

Deputy Director – Commercial

User Researcher

Content Designer

Content Designer

User Researcher

Content Designer – FTC

User Researcher – FTC