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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading large-scale business and technology transformation initiatives, with a strong focus on strategic planning, performance management, and customer experience. Proven ability to build high-performing teams and drive measurable business outcomes in highly regulated environments.
Highest-signal resume keywords
Executive Leadership ExperienceBusiness Strategy DevelopmentTransformation Program ManagementPerformance Management FrameworksCustomer Experience Strategy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business StrategyTransformation ManagementPerformance ManagementGovernanceChange ManagementKPI EstablishmentForecastingGo-To-Market StrategyData-Driven Decision MakingPortfolio Management
Soft Skills
LeadershipStakeholder InfluenceTeam BuildingCommunicationCustomer-Centric Mindset
Certifications & Qualifications
MBA or EquivalentRelevant Professional Designation
Industry Keywords
GamingLotteryFinancial ServicesRegulatory ComplianceOrganizational ChangeConsumer InsightsVoice-of-Customer Programs
About the role
Key responsibilities & impact- Lead the strategic direction, transformation roadmap, and operating model evolution of OLG's Lottery business.
- Provide executive sponsorship and governance for large-scale transformation initiatives.
- Ensure the Lottery business is operationally, commercially, and financially prepared for transformational change.
- Lead and align the Transformation, Strategy, Planning & Performance, and Enterprise Customer Experience teams.
- Develop and execute the multi-year Lottery strategy, translating long-term objectives into actionable priorities.
- Oversee the Lottery portfolio of strategic initiatives, ensuring effective prioritization and execution.
- Shape and govern the strategic initiative portfolio by identifying and prioritizing opportunities based on business value.
- Lead business planning, performance management, forecasting, and reporting activities.
- Establish and monitor key performance indicators to measure transformation progress.
- Champion a customer-centric and data-driven culture throughout the organization.
- Lead go-to-market strategies for major Lottery initiatives.
- Ensure compliance with regulatory, privacy, audit, and governance requirements.
- Build and sustain a high-performing leadership team and culture.
Requirements
What you’ll need- University degree in Business, Commerce, Finance, Technology, Marketing, Strategy, or a related field.
- Graduate degree (MBA or equivalent) and/or relevant professional designation(s) considered an asset.
- Significant executive leadership experience developing and executing business strategy within complex organizations.
- Demonstrated experience leading large-scale business and technology transformation programs, including governance, business case ownership, change management, and benefits realization.
- Experience leading multi-year enterprise transformation programs involving technology modernization, operating model redesign, organizational change, and business readiness activities.
- Experience building and managing portfolios of strategic initiatives and translating strategy into measurable business outcomes.
- Experience establishing and leading business performance management frameworks including KPIs, OKRs, forecasting, and executive reporting processes.
- Experience leading enterprise customer experience, consumer insights, or customer research functions.
- Experience developing and implementing enterprise customer experience strategies, frameworks, and voice-of-customer programs across multiple business functions.
- Experience developing go-to-market strategies and driving successful customer adoption of new products, services, technology platforms, or business capabilities.
- Experience operating within highly regulated industries such as gaming, lottery, financial services, or similar environments.
- Proven experience leading cross-functional teams and influencing senior stakeholders across large, complex organizations.
Benefits
Comp & perks- Group Benefits Plan: Eligible employees and dependents have access to comprehensive, employer-paid group benefits coverage (permanent employees only).
- Public Service Pension Plan: Participation in a highly desirable defined benefit pension plan.
- Variable Pay Program: Participation in a performance-based incentive plan that recognizes organizational and individual achievements (permanent employees only).
- Paid Time-Off: Competitive paid time-off provisions to support work-life balance and well-being.
- Growth Focus: Become your best self with access to new opportunities and personalized support programs.
- Comprehensive Learning: 24/7 access to robust online learning programs.
- Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario.