Ole & Lena Digital

Product Designer

• Lead the Design Strategy & Execution of a healthcare-first user experience, ensuring a seamless cross-platform UX (iOS, Android, Web)
• Architect Complex User Flows: Design and optimize complex, multi-step user flows for prescription management, telehealth visits, retail product purchases, and insurance-integrated transactions
• Integrated Commerce Model: Design an integrated cart model where users can checkout pharmacy, healthcare services, and retail products in a single transaction, unifying retail and pharmacy checkouts
• Optimization & Data-Informed Design: Optimize UX for conversions and engagement, ensuring frictionless digital interactions for healthcare consumers, leveraging user research, behavioral analytics, and A/B testing
• System Development & Compliance: Develop and maintain a best-in-class design system, ensuring consistency across native (Swift, Kotlin) and hybrid (React Native, Flutter) environments
• Collaborate closely with product managers and engineers to integrate HIPAA-compliant, highly secure, and scalable digital healthcare solutions
• Advocacy & Mentorship: Advocate for accessibility (WCAG standards) and inclusive design principles. Mentor and coach mid-to-senior designers, fostering a culture of excellence and innovation.

Staff Product Designer – Healthcare, Retail UX

Customer Success Manager

• Lead the design and execution of a comprehensive member communication strategy across all stages of the policy lifecycle.
• Collaborate with core business areas — including New Business, Claims, Underwriting, and Distribution — to map customer journeys and identify impactful touchpoints.
• Define segmentation strategies that personalize outreach and drive conversion, retention, and satisfaction.
• Design and implement A/B and multivariate tests to optimize timing, messaging, and channels.
• Establish and maintain omni-channel messaging frameworks aligned with brand, compliance, and experience goals.
• Serve as the business owner for the enterprise Member Engagement Platform (in active implementation phase).
• Partner with IT, vendor teams, and business stakeholders to ensure functionality, integration, and governance standards are met.
• Manage communication preference centers, opt-out protocols, and digital identity initiatives.
• Build, lead, and mentor a team of engagement professionals responsible for campaign execution and continuous optimization.
• Align communication strategies across Marketing, Compliance, Legal, and Technology functions to ensure consistency and compliance.
• Act as the central coordination point for enterprise messaging strategy.
• Foster collaboration and shared ownership of engagement initiatives across business units.
• Establish KPIs for engagement, retention, and campaign effectiveness.
• Leverage behavioral and engagement data to refine communications and maximize ROI.
• Champion a test-and-learn culture that blends creativity with analytical discipline.
• Present performance insights and recommendations to senior leadership with clarity and confidence.

Director of Customer Engagement

Product Manager

• Lead AI/ML projects end-to-end, from concept through production
• Define project roadmaps, success metrics, and deliverables aligned with business needs
• Manage and mentor cross-functional teams (data engineers, ML engineers, designers)
• Collaborate with executives and business leaders to ensure adoption and measurable ROI (churn reduction, fraud prevention, revenue growth)
• Ensure compliance with governance, data security, and industry best practices
• Monitor AI/ML market trends and propose enhancements to solutions and processes

Staff Product Designer – Healthcare, Retail UX

Director of Customer Engagement

Senior AI Product Manager