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Old Mutual Limited

Intermediate ServiceNow Platform Engineer – ITOM

Old Mutual Limited

Intermediate ServiceNow Platform Engineer responsible for enhancing ServiceNow ITOM product suite at Old Mutual. Collaborating with ITSM teams to ensure smooth operations and CMDB accuracy.

Posted 6/7/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
AWSAzureCloudDNSITSMJavaScriptLinuxPythonServiceNowSOAPTCP/IP

About the role

Key responsibilities & impact
  • The ITOM Intermediate Platform Engineer is responsible for supporting and enhancing the ServiceNow ITOM product suite within the Group Technology & Transformation segment.
  • This role focuses on implementing and operating ServiceNow ITOM Visibility (Discovery, Service Mapping, Agent Client Collector) and ITOM Health (Event Management, Metric Intelligence, Health Log Analytics), along with related integrations that enable proactive, service‑aware operations.
  • The engineer ensures CMDB accuracy, integrates monitoring tools, reduces alert noise through AIOps, and improves triage and remediation processes in Service Operations Workspace.
  • The role works closely with SRE/Operations, Application Owners, and ITSM teams.

Requirements

What you’ll need
  • Minimum 3 years hands-on experience with at least three ITOM applications : Discovery, Service Mapping, Event Management, Orchestration, Cloud Management
  • Strong understanding of CI classes, relationships, reconciliation, and CMDB data integrity
  • Ability to design, build, and maintain patterns, probes, sensors, workflows , and event rules
  • MID Server configuration and troubleshooting
  • API integrations ( REST/SOAP ) and third‑party monitoring tool integrations (e.g., SolarWinds, Dynatrace)
  • JavaScript , Glide API; PowerShell/Python (advantage)
  • Networking fundamentals: TCP/IP, DNS, SNMP
  • OS basics: Windows & Linux administration
  • Cloud concepts: AWS, Azure, Google Cloud (certifications advantageous)
  • Event rules, alert correlation, and ITIL‑aligned event management.

Benefits

Comp & perks
  • NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
  • ServiceNow certifications (advantageous)
  • AWS certification (advantageous)

ATS Keywords

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Hard Skills & Tools
ServiceNow ITOMDiscoveryService MappingEvent ManagementOrchestrationCloud ManagementAPI integrationsJavaScriptPowerShellPython
Certifications
AWSAzureGoogle Cloud