Intermediate ServiceNow Platform Engineer

Old Mutual Limited

Intermediate ServiceNow Platform Engineer designing and maintaining ITSM solutions for Old Mutual. Collaborating with process owners to support efficient IT operations aligned with business needs.

Posted 5/20/2026full-timeCape Town • 🇿🇦 South AfricaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AWSITSMJavaScriptPythonServiceNowSOAP

About the role

Key responsibilities & impact

Configure and enhance Incident/Problem/Change/Request/Knowledge and Service Catalog items/record producers.
Achieve low defect rates (e.g., <3% post‑release) and measurable adoption of new features.
Implement Flow Designer/business rules and approvals that reduce manual effort (e.g., ≥20–30% cycle‑time reduction on target processes).
Plan and execute upgrades/patches with regression testing; maintain target performance KPIs (fast response times, low error rates).
Build/maintain integrations (REST/SOAP/MID Server) with monitoring, identity, and CMDB; ensure accurate data transformation and error handling.
Design roles/groups/ACLs; adhere to coding standards, peer reviews, and controlled change/release practices.
Partner with process owners (ITIL), provide L3 support, and produce runbooks/technical designs and knowledge articles that enable support continuity.
Promote your update sets and data across applicable SN environments.
Remediate any production incidents that arise related to this scope.
Align with existing SN technical lead to ensure consistent approach.
Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency.
Ensure your work is retained and reconciled with ongoing environment cloning, patching and upgrades.

Requirements

What you’ll need

Bachelor's degree or equivalent diploma or certifications in the specialized IT fields
ServiceNow Certifications (advantage)
AWS certification (advantage)
Scripting experience – JavaScript, PowerShell, Python (advantage)
Strong understanding of ITSM processes (Incident, Problem, Change, Request and Knowledge)
Ability to troubleshoot: Workflow errors (Flow Designer, approvals).
Business Rules, Client Scripts (read and interpret).
Integration issues (REST/SOAP, MID Server connectivity).
Familiarity with CMDB relationships and impact analysis.
Use of logs and diagnostics (System Logs, Transaction Logs, Browser Console).
Knowledge of SLA management, reporting, and performance analytics.

Benefits

Comp & perks

Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

JavaScriptPowerShellPythonRESTSOAPMID ServerFlow DesignerBusiness RulesClient ScriptsSLA management

Soft Skills

troubleshootingcollaborationdocumentationproblem-solvingcommunication

Certifications

Bachelor's degreeServiceNow CertificationsAWS certification