Old Mutual Limited

Head of User Experience

Old Mutual Limited

full-time

Posted on:

Location Type: Hybrid

Location: Johannesburg • South Africa

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Job Level

Lead

About the role

  • Define and evolve the bank’s UX vision and design principles aligned to business strategy and brand.
  • Ensure a high-quality of UX delivery across the app’s customer journeys.
  • Lead and grow a multidisciplinary UX Chapter.
  • Act as a senior UX voice in product and delivery forums.
  • Establish scalable research and insight practices that inform decision-making.
  • Ensure all UX practices and designers comply with regulatory, legal, and accessibility requirements.

Requirements

  • 10+ years experience in UX, Product Design, or related disciplines.
  • 5+ years in a senior UX leadership role.
  • Experience building and leading UX teams in complex, regulated environments.
  • Strong background in digital product design (mobile and web).
  • Proven ability to influence senior stakeholders and executives.
  • Experience working within agile, cross-functional delivery models.
  • Strong understanding of accessibility standards and inclusive design.
  • Financial services or fintech experience preferred.
Benefits
  • Health insurance
  • Retirement plans
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designProduct designDigital product designAccessibility standardsInclusive designAgile methodologiesResearch practicesInsight practices
Soft Skills
LeadershipInfluencing stakeholdersCommunicationCollaboration