Senior Fraud Risk Manager, Operations and Governance
OKX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇭🇺 Hungary
Visit company websiteJob Level
Senior
About the role
- Provide independent advisory and oversight to the 1st Line of Defense on fraud risk management activities, ensuring investigations, response processes, and escalation workflows align with internal standards, policies, and regulatory expectations.
- Partner with regional business, heads of risk, compliance, product, engineering, and operations teams to ensure operational processes are informed by market-specific insights and comply with applicable regulations.
- Support fraud risk governance by contributing to risk assessment updates, policy and standard enhancements, and inputs into board and committee reporting.
- Partner with 1LOD to leverage operational insights for 2LOD reporting, integrating lessons learned into policies, control oversight, and stakeholder training.
- Oversee management and resolution of fraud risk-related issues and incidents, ensuring timely escalation and remediation.
- Lead deep-dive reviews of operational processes and controls to assess SOP adherence, case management logic, QA outcomes, and impacts on customer experience.
- Monitor and challenge operational KRIs, escalation practices, QA processes, and customer treatment outcomes to ensure alignment with risk appetite and regulatory expectations.
- Ensure fraud risk operations are embedded in product development, new market rollouts, and major changes, partnering closely with Product Risk Management and Fraud Operations.
Requirements
- Strong background in Fraud Risk Management with 5+ years managing or leading the design of fraud risk controls, operations or investigations in Card Products, Payments, fintech, crypto exchanges, or TradFis.
- Proven ability to manage projects and influence cross-functional stakeholders (IT, Product, Legal, Ops) in a global environment.
- Strong analytical mindset with the ability to interpret KRIs and performance metrics to proactively identify fraud trends, operational risks, and control gaps.
- Skilled in conducting root cause analysis of fraud incidents/issues and performing independent reviews of fraud operations processes to verify effectiveness, identify control gaps, and ensure proper remediation.
- Strong knowledge of regulatory frameworks (e.g., BSA/AML, Reg E, GDPR) and the ability to translate regulatory requirements into actionable operational controls.
- Comprehensive expertise in fraud typologies and emerging trends — including payment fraud, identity theft, credit fraud, insider threats, and AI-driven fraud — across multiple products (e.g., fiat on/off ramps, cards, APMs, ACH); experience with crypto and blockchain fraud risks is highly desirable.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Fraud Risk ManagementFraud Risk ControlsRoot Cause AnalysisRegulatory FrameworksKRI InterpretationPerformance Metrics AnalysisFraud TypologiesOperational Risk ManagementCase Management LogicQA Processes
Soft skills
Analytical MindsetProject ManagementCross-Functional CollaborationInfluencing StakeholdersProblem SolvingCommunicationTrainingLeadershipOperational OversightAdaptability