Overseas Operations Manager – P2P

OKX

Overseas Operations Manager driving strategic growth and operational excellence in P2P markets for crypto exchange OKX. Focusing on LATAM region and leveraging deep understanding of P2P market mechanics.

Posted 4/16/2026full-timeRemote • 🇦🇷 ArgentinaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Ruby on RailsWeb3

About the role

Key responsibilities & impact

Develop and implement regional P2P expansion strategies across LATAM to ensure sustainable and stable business growth
Monitor regional regulatory developments and assess their impact on P2P business models
Continuously adjust market strategy based on competitive landscape and market shifts
Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
Improve completion rate, trading efficiency, and dispute resolution performance
Develop structured management frameworks for regional merchant operations
Collaborate with Product and Engineering teams to enhance P2P transaction workflows and feature design
Provide structured feedback on product gaps, user pain points, and regional behavioral differences
Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses

Requirements

What you’ll need

5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
Experience at major exchanges
Strong understanding of:
P2P liquidity dynamics and spread formation
Regional payment systems (bank transfers, local e-wallets, alternative rails such as PIX, SPEI, Mercado Pago, and similar LATAM payment methods)
Proven ability to adapt operational strategy based on market and competitive changes
Strong analytical skills with data-driven decision-making capability
Excellent cross-functional collaboration skills
Fluent in English + Spanish or Portuguese required (both are a strong plus)

Benefits

Comp & perks

Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
More that we love to tell you along the process!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

P2P operationsdata analysisanomaly detectionpayment processingorder flow managementliquidity dynamicsspread formationmarket strategy adaptationcompetitive analysisKPI monitoring

Soft Skills

analytical skillscross-functional collaborationstrategic thinkingcommunication skillsproblem-solvingadaptabilityengagementfeedback provisionteam collaborationdecision-making