VIP Manager
OKX
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇻🇳 Vietnam
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage relationships with VIP clients in the local market
- Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
- Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
- Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
- Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
- Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
- Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
- Maintain accurate data and information for weekly updates and analysis.
Requirements
- 4+ years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
- Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
- Experience working with trading platforms or exchanges is highly advantageous.
- Strong communication and written skills in both English and Vietnamese to effectively communicate with Vietnamese-speaking stakeholders in the local market.
- Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client portfolio managementcustomer service processeskey customer analysisdata analysistrading platformsfinancial sector experiencesales functionsclient services functionsmultitasking skillsreport preparation
Soft skills
relationship managementcommunication skillsrapport-buildingcollaborationpressure managementdeadline managementinterpersonal skillsproblem-solvingadaptabilitycustomer focus