Customer Support

• Interacts with customers to address their inquiries and problems in real-time.
• Quick responses through live chat and professional, courteous customer service are among your duties.
• Following up on help requests usually requires email communication as part of your tasks.
• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

Senior Agent, Customer Service, Russian Speaker

Senior Customer Service Agent, Russian Speaker

Bilingual Customer Support, Turkish/English – Music Streaming