Customer Support

• Interacts with customers to address their inquiries and problems in real-time.
• Quick responses through live chat and professional, courteous customer service are among your duties.
• Additionally, following up on help requests usually requires email communication as part of your tasks.
• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

Senior Agent, Customer Service, Russian Speaker

Customer Support Agent