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Account Manager
OktopostAccount Manager managing client relationships and driving business growth at Oktopost, a B2B social media platform. Ensuring post-sale success and exploring upselling opportunities with clients.
About the role
Key responsibilities & impact- Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs.
- Cultivate strong, long-term relationships with clients to enhance retention and loyalty.
- Lead the expansion and renewal processes for a diverse portfolio of customers.
- Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform.
- Analyze client needs and identify opportunities for upselling and cross-selling additional features and services.
- Develop and maintain accurate forecasting and reporting.
- Follow and continually execute the Oktopost process for account managers.
Requirements
What you’ll need- 2-6 years of B2B experience in Account Management or a similar client-facing or selling roles.
- Proven sales experience with a track record of meeting or exceeding quotas.
- Exceptional presentation, verbal, and written communication skills.
- Strong organizational skills and the ability to thrive under pressure.
- Familiarity with Salesforce is a plus.
- Experience working in a SaaS environment is beneficial.
- Knowledge of the digital marketing and social media world is advantageous.
Benefits
Comp & perks- Competitive earnings: Base salary + commission
- Professional growth: Formal learning & development programme.
- Work-life balance: Flexible hybrid setup (3 days in-office, Grand Rapids).
- Perks & benefits: Private healthcare, company socials, 401k with employer match.
- Days off: Flexible vacation day policy + Quarterly Recharge Days
- Monthly Allowance: $100 per month expense account.
- Inspiration: Work with leading B2B brands and a team of top-notch professionals.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Account ManagementSales Quota AchievementForecastingReportingUpsellingCross-SellingOnboardingSocial Strategy
Soft Skills
Presentation SkillsVerbal CommunicationWritten CommunicationOrganizational SkillsAbility to Thrive Under Pressure