OKTO PAYMENTS

Backend Engineer

• Ability to develop new product functionality based on business and technical requirements
• Produce performance optimized code that is properly unit tested
• Support SIT, UAT and production environments
• Apply modern Agile methodologies

Mid-Senior Java Software Engineer

Support Engineer

• Own production incidents end-to-end once escalated from Tier 1 or identified through internal monitoring.
• Perform incident triage by assessing severity, priority, and business impact, ensuring appropriate response times.
• Investigate and resolve escalated production issues through log analysis, system traces, and platform data.
• Analyze transaction flows and data consistency, including reconciliation discrepancies and missing or delayed transactions.
• Reproduce technical issues when possible and validate fixes, configuration changes, or database adjustments.
• Monitor system health and performance using observability and monitoring tools.
• Apply controlled configuration changes in production environments when necessary, following established procedures and approvals.
• Validate system behavior after changes and ensure rollback procedures are executed when required.
• Collaborate with Development, DevOps, and Product teams to drive long-term technical resolutions.
• Escalate incidents internally or externally when required and coordinate communication across all involved teams.
• Act as the primary technical point of contact during incidents, providing clear status updates to stakeholders.
• Document investigations, root causes, and resolutions in the internal knowledge base.
• Support Tier 1 teams by providing technical guidance and improving escalation quality.
• Participate in on-call rotations when required.

Technical Support Engineer, Tier 2

Full-stack Engineer

• Leading the design and architecture of complex distributed systems that handle real-time financial transactions at scale.
• Spearheading the integration of payment gateways, banks, card networks, and alternative payment methods.
• Taking a lead role in our transition to a microservices-based architecture for payments.
• Creating and maintaining high-quality, optimized code with robust unit tests and appropriate test coverage.
• Providing technical leadership, mentoring junior developers, and guiding the team in best practices and efficient coding techniques.
• Collaborating with cross-functional teams to deliver highly scalable, performant solutions.
• Driving continuous improvement initiatives, identifying bottlenecks, and optimizing the software development lifecycle.
• Collaborating with DevOps to optimize CI/CD pipelines, and monitoring strategies for production systems.

Mid-Senior Java Software Engineer

Technical Support Engineer, Tier 2

Senior Software Engineer