OKTO

Risk

• Structure and develop the Risk and Internal Controls function;
• Map organizational risks and internal controls across business processes;
• Monitor and follow up on Internal Control action plans;
• Define, implement, and monitor Key Risk Indicators (KRIs);
• Perform risk and internal control adherence and effectiveness testing;
• Manage and maintain the Business Continuity Plan (BCP);
• Support business areas in identifying, assessing, and mitigating risks;
• Prepare reports and provide insights to support management decision-making.

Senior Risk and Internal Controls Analyst

Support Engineer

• - **Customer Support:**** Manage and resolve Level 2 support requests, ensuring fast, clear, and effective service so that customers feel heard and well supported.
• - **Incident Management:**** Prioritize and manage support tickets, escalating more complex issues to higher-level technical teams when necessary, ensuring quick and efficient resolutions.
• - **System Performance Monitoring:**** Monitor system performance, proactively identifying potential failures or impacts before they affect users.
• - **Cross-Functional Collaboration:**** Work closely with Technology, FinOps, Product, and other internal teams to resolve complex issues, fostering collaboration and operational efficiency.
• - **Feedback Collection and Sharing:**** Gather insights from customer interactions and share relevant feedback with management, contributing to continuous improvement of products, processes, and services.

Senior Risk and Internal Controls Analyst

Customer Support Analyst L2