Patient Services Associate – Internal Medicine

Ohio State University Physicians

Patient Services Associate supporting outpatient internal medicine care at Ohio State University Physicians. Handling registration, scheduling, medical records, insurance processes, payments, and patient communications.

Posted 8/7/2026full-timeHilliard • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, scheduling, and record management. Proficient in handling sensitive information and providing exceptional customer service in a clinical environment.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceProblem-Solving SkillsJob-Related Software ProficiencyInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementAppointment SchedulingCo-Pay CollectionData TrackingReferral Handling

Soft Skills

Exceptional Customer ServiceAbility to Manage Multiple PrioritiesEffective Verbal CommunicationWritten Communication Skills

Tools & Technologies

Computer SystemJob-Related Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient RegistrationInsurance VerificationClinical Facility Operations

About the role

Key responsibilities & impact

Coordinate and provide patient support services, including answering phones, directing calls, greeting patients and visitors, maintaining medical records, assisting with scheduling, performing office functions, and handling patient payments.
Greet, register, and check in patients; update demographics and insurance coverage in the computer system.
Answer patient calls, take and relay messages or scripted care directions, respond to inquiries, and communicate with referring physician offices.
Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination.
Document patient-support activities accurately.
Monitor patient wait times and notify nurses, leads, or managers about excessive waits.
Open and route mail; distribute correspondence, reports, and office supplies; mail form letters.
Track and record patient information or program data.
Request and handle referrals and medical records from referring offices.
Schedule appointments when directed.
Maintain the cash drawer, reconcile daily cash, prepare bank deposits, and complete deposit paperwork where assigned.
Contact insurance companies to obtain registration or procedural pre-certifications as assigned.
Use job-related software and systems.
Travel to other clinical facilities may be required to accommodate staffing levels.
Perform other duties or special projects as assigned.

Requirements

What you’ll need

High school diploma or equivalent
One year of customer service experience
Problem-solving skills
Ability to manage multiple priorities
Ability to convey information in writing and verbally
High interpersonal skills for handling sensitive and confidential situations
Exceptional customer service skills
Ability to use job-related software and systems
Ability to travel to other clinical facilities when required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Paid holidays
Wellness program