Patient Services Associate – Internal Medicine

Ohio State University Physicians

Patient Services Associate providing patient support services in an outpatient center at Ohio State University Physicians. Greet patients, maintain records, and assist with scheduling and payments.

Posted 7/31/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient support capabilities, including effective communication, problem-solving, and the ability to manage multiple priorities while maintaining confidentiality. Proficient in managing patient records and scheduling, ensuring a seamless patient experience.

Highest-signal resume keywords

Patient Support ServicesCustomer Service ExperienceProblem SolvingInterpersonal SkillsPatient Record Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingCheck-Out ProcessesEMR Management

Soft Skills

Interpersonal SkillsProblem SolvingMulti-Priority Management

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Patient RecordsConfidential SituationsCustomer Service

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones and directing calls
Greet patients and maintain patient records via EMR or paper charts
Assist with patient scheduling and handling patient payments as applicable
Perform check-out processes and ensure follow-up tests have been ordered

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive and confidential situations

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program