Patient Services Associate – Executive Health

Ohio State University Physicians

Patient Services Associate role at Ohio State University Physicians coordinating patient support services. Engaging with patients, managing records, and overseeing check-out processes to ensure quality care.

Posted 6/27/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones and directing calls
Greet patients/visitors and maintain patient medical records
Assist with patient scheduling and handle patient payments as applicable
Monitor length of patient’s wait and notify appropriate parties
Perform check-out processes including co-pay collections
Track and record patient information or program data
Schedule appointments and handle referrals
Maintain cash drawer and prepare bank deposits
Contact insurance companies for registration or procedural pre-certifications

Requirements

What you’ll need

High school diploma or equivalent
One year of customer service experience
Skill in problem-solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive situations

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Patient SchedulingMedical Record ManagementCo-Pay CollectionData TrackingInsurance RegistrationPre-CertificationCash HandlingBank Deposits

Soft Skills

Problem-SolvingInterpersonal SkillsMulti-Priority ManagementCustomer Service

Certifications

High School Diploma