Patient Services Associate – Executive Health

Ohio State University Physicians

Patient Services Associate role at Ohio State University Physicians coordinating patient support services. Engaging with patients, managing records, and overseeing check-out processes to ensure quality care.

Posted 6/27/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong organizational and interpersonal skills while effectively managing patient support services and maintaining accurate medical records. A proven ability to handle sensitive situations and prioritize tasks is essential for success in this role.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingMedical Record ManagementCo-Pay CollectionData TrackingInsurance RegistrationPre-CertificationCash HandlingBank Deposits

Soft Skills

Problem-SolvingInterpersonal SkillsMulti-Priority ManagementCustomer Service

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient Support ServicesAppointment SchedulingPatient PaymentsReferral Handling

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones and directing calls
Greet patients/visitors and maintain patient medical records
Assist with patient scheduling and handle patient payments as applicable
Monitor length of patient’s wait and notify appropriate parties
Perform check-out processes including co-pay collections
Track and record patient information or program data
Schedule appointments and handle referrals
Maintain cash drawer and prepare bank deposits
Contact insurance companies for registration or procedural pre-certifications

Requirements

What you’ll need

High school diploma or equivalent
One year of customer service experience
Skill in problem-solving
Ability to manage multiple priorities
High level of interpersonal skills to handle sensitive situations

Benefits

Comp & perks

Medical, dental, and vision insurance
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program