Patient Services Associate

Ohio State University Physicians

Coordinate and provide patient support services, assisting patients and handling records in OSUP Community Medical Group. Manage calls, scheduling, payments and ensure exceptional service.

Posted 6/26/2026full-timeGahanna • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
maintaining patient medical records via EMR or paper charts
assisting with patient scheduling, performing office functions, and handling patient payments
greets patients and visitors, registers and check-in patients
updates patient demographics and insurance coverage in computer system
answers patient calls, takes, and relays messages or scripted care directions
responds to patient and staff inquiries, and communicates with referring physician offices
performs check-out processes inclusive but limited to co-pay collections
ensures that follow-up tests have been ordered or scheduled (where applicable)
monitors length of patient’s wait
notifies the appropriate party of excessive wait times
opens and routes incoming mail; distributes correspondence, reports and office supplies
tracks and records patient information or program data where applicable
requests and handles referrals and medical records from referring offices for new patient appointments
schedules appointments when directed
where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits
contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

Comp & perks

medical, dental, vision
health reimbursement accounts
flexible spending accounts
retirement
employee assistance program
paid time off
holidays
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EMRpatient schedulingmedical records managementco-pay collectionscash handlinginsurance verificationdata trackingreferral managementappointment scheduling

Soft Skills

customer serviceproblem solvinginterpersonal skillscommunicationmultitaskingconfidentialitysensitivity

Certifications

High School diploma or equivalent