Patient Services Associate

Ohio State University Physicians

Patient Services Associate in healthcare setting providing patient support services in Powell, Ohio. Handling calls, scheduling, and record maintenance for new location operations.

Posted 4/28/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
Maintain patient medical records via EMR or paper charts
Assist with patient scheduling and performing office functions
Handle patient payments as applicable
Greets patients and visitors, registers and check-in patients
Answers patient calls, takes, and relays messages or scripted care directions
Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits
Ensures that follow-up tests have been ordered or scheduled
Monitors length of patient’s wait and notifies the appropriate party of excessive wait times
Opens and routes incoming mail; distributes correspondence, reports and office supplies
Tracks and records patient information or program data
Requests and handles referrals and medical records from referring offices
Schedules appointments when directed
Maintains the cash drawer, reconciles daily cash, and prepares bank deposits
Contacts insurance companies and obtains registration or procedural pre-certifications

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience in a healthcare setting
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service

Benefits

Comp & perks

Medical
Dental
Vision
Health reimbursement accounts
Flexible spending accounts
Retirement
Employee assistance program
Paid time off
Holidays
Wellness program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

EMRpatient schedulingmedical records managementco-pay collectionscash handlingbank depositsinsurance pre-certificationsproblem solvingdata trackingoffice functions

Soft Skills

customer serviceinterpersonal skillscommunicationmultitaskingconfidentialitysensitivityproblem solvingorganizational skillsverbal communicationwritten communication

Certifications

High School diploma