Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

Operations

• Manages the daily business operations, staff, and performance of multiple urgent care sites.
• Ensures alignment of each site with core mission and values of the company.
• Manages financial performance and growth of the practice.
• Conducts steps to maintain the physical plant and ensure compliant care delivery.
• Drive site profitability by acting on key financial metrics.
• Monitor patient satisfaction metrics and implement plans to improve.
• Ensure timely orientation, training, and cross-training of clinical support staff.
• Ensure efficient and adequate staffing and scheduling.
• Engage in or delegate community marketing activities.
• Ensure compliance with standards and schedules.
• Ensure resolution of quality/safety concerns.
• Monitor front desk performance including registration and payment processes.

Operations Manager