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Product Manager, Operational Experience
OGI EyewearProduct Manager leading Operational Experience at Pair Eyewear. Responsible for CX analytics, product vision, and collaborative strategy development.
Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $120,000 - $140,000 per yearWebsite
About the role
Key responsibilities & impact- Decompose CX work into customer intent categories
- Instrument or reconstruct average handle time (AHT) by intent category
- Build a cost-of-service model
- Identify the highest-cost, highest-frequency, and most automatable CX activities
- Own the POMS product vision and strategy
- Define and track efficiency metrics
- Identify real CX teammate needs through structured discovery
- Lead agile scrum rituals
- Collaborate with Engineering, Product Design, and Analytics
- Serve as the connective tissue between CX, R&D, and Operations stakeholders
- Contribute to the Product Team's toolkit
Requirements
What you’ll need- 2+ years of product management or an analytically rigorous operational role
- Experience working in a start-up or growth-stage company
- Demonstrated ability to work with imperfect or incomplete data
- Strong written and verbal communication skills
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer intent analysisaverage handle time (AHT) analysiscost-of-service modelingefficiency metrics trackingagile scrumdata analysis
Soft Skills
communicationcollaborationleadershipproblem-solving