OGC Global

Customer Experience Analyst

OGC Global

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

PythonSQLTableau

About the role

  • Lead global CX initiatives alongside cross-functional teams to ensure alignment, execution and continuous improvement of customer experience programs.
  • Gather requirements from business stakeholders to understand data and reporting needs.
  • Query and analyze data from multiple internal systems to identify customer insights, behaviors, and trends.
  • Develop clear, executive-ready reports and dashboards using visualization tools such as Tableau, Power BI, or Excel.
  • Build and maintain repeatable data workflows and reporting processes.
  • Design, test, and refine customer surveys aligned to client objectives and CX strategy.
  • Partner with implementation vendors to track deliverables, troubleshoot issues, and optimize CX platforms.
  • Communicate insights and recommendations clearly to client and internal teams.
  • Contribute to the evolution of CX processes by integrating customer feedback into strategic initiatives.

Requirements

  • 3–5 years of experience in customer experience, market research, business analysis, or consulting.
  • Bachelor’s degree in Business, Statistics, Computer Science, Social Sciences, or a related field.
  • Excellent problem‑solver with the ability to dissect complex datasets, interpret patterns, and translate insight into informed business direction.
  • Proficiency in Excel and at least one programming or query language (e.g., Python, SQL).
  • Experience with data visualization tools such as Tableau or Power BI.
  • Familiarity with CX platforms (e.g., Medallia, Qualtrics) is a strong advantage.
  • Experience in crafting surveys, choosing appropriate sampling strategies, and conducting analytical reviews of the results is highly valued.
  • Excellent attention to detail and communication skills.
  • Strong project management and organizational skills, with the ability to balance multiple priorities.
  • Collaborative, proactive, and comfortable working independently in a remote environment.
Benefits
  • Professional development opportunities
  • Health insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata visualizationExcelPythonSQLsurvey designdata workflowsreporting processescustomer insightsbusiness analysis
Soft skills
problem-solvingcommunicationattention to detailproject managementorganizational skillscollaborationproactivityindependence