OGC Global

Operations

• Supporting the full lifecycle of vendor onboarding, contract administration, compliance tracking, and vendor performance management.
• Managing budget tracking, forecasting support, invoice reconciliation, reporting visibility, and financial process optimization.
• Maintaining audit-ready documentation, supporting compliance programs, and ensuring adherence to company policies and regulatory requirements.
• Supporting operational systems, workflow improvements, automation opportunities, documentation development, and scalable process design.
• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management.
• Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes.
• Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks.
• Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking.
• Develop, document, and continuously improve vendor management processes, standards, and governance practices.

Research & Vendor Operations Manager – Contract, 3 Months

• Lead the end-to-end lifecycle of research vendors, including onboarding, contracting, renewals, offboarding, and ongoing relationship management.
• Serve as the primary liaison between internal stakeholders and external research vendors, coordinating across Legal, Privacy, Procurement, Cybersecurity, Finance, and other partner groups to facilitate vendor onboarding, approvals, compliance reviews, contract execution, and governance requirements.
• Coordinate the creation, review, execution, and administration of vendor agreements, including SOWs, MSAs, NDAs, amendments, renewals, and related contractual processes.
• Establish, maintain, and oversee centralized vendor management documentation, tracking, and governance frameworks, including vendor records, contracts, compliance status, risk assessments, privacy and security reviews, audit documentation, and other required records to ensure operational transparency, regulatory compliance, and audit readiness.
• Monitor vendor performance through scorecards, KPIs, service-level metrics, and compliance tracking, identifying and escalating operational, contractual, privacy, security, or performance risks as needed.
• Develop, document, and continuously improve vendor management processes, standards, and governance practices that drive consistency, accountability, transparency, and scalability across the organization.
• Partner with internal stakeholders and external vendors to resolve operational issues, mitigate risk, and improve overall vendor effectiveness, compliance, and business partnership outcomes.
• Manage vendor budgets, forecasts, purchase orders, invoices, accruals, and financial tracking processes across research initiatives and vendor engagements.
• Develop, maintain, and enhance budget trackers, dashboards, reporting tools, and operational metrics using Smartsheet and other platforms to provide visibility into budget performance, spending trends, and financial health.
• Monitor budget utilization, forecast accuracy, and financial performance, proactively identifying variances, risks, and opportunities for improvement while recommending appropriate mitigation strategies.
• Partner with leadership to support annual planning, forecasting, budget reviews, and financial reporting activities.
• Collaborate with Finance and Procurement to ensure accurate budget allocation, timely invoice processing, payment reconciliation, and compliance with financial controls.

Research Operations Manager – Contract, 3 Months

Program Manager

• Own and lead the end-to-end CX program for a major client
• Design and evolve CX frameworks, measurement systems, and operating models
• Translate customer insights into clear, actionable business recommendations
• Ensure alignment between CX initiatives and broader business strategy and goals
• Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)
• Serve as the senior embedded CX advisor to client leadership teams
• Build trusted relationships with executives across marketing, product, operations, and service
• Lead workshops, presentations, and strategic sessions with stakeholders
• Influence decision-making through data-driven storytelling and insights
• Identify new opportunities to expand CX impact within the organization
• Manage and develop a team of CX analysts / consultants / researchers
• Allocate work streams, set priorities, and ensure high-quality delivery
• Mentor team members and support their professional growth
• Foster a high-performance, collaborative, and insight-driven culture
• Oversee customer research, survey programs, and journey analytics
• Ensure rigorous data quality, methodology, and storytelling standards
• Partner with data and analytics teams to derive advanced insights
• Translate complex datasets into executive-ready narratives and dashboards
• Manage multiple CX work streams and ensure timely delivery of outputs
• Coordinate across internal teams and client stakeholders
• Maintain governance, reporting cadences, and program documentation
• Identify risks, dependencies, and escalation paths proactively

CX Program Manager

Customer Support

• Own and lead the end-to-end CX program for a major life insurance client
• Design and evolve CX frameworks, measurement systems, and operating models
• Translate customer insights into clear, actionable business recommendations
• Ensure alignment between CX initiatives and broader business strategy and goals
• Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.)
• Serve as the senior embedded CX advisor to client leadership teams
• Build trusted relationships with executives across marketing, product, operations, and service
• Lead workshops, presentations, and strategic sessions with stakeholders
• Mentor team members and support their professional growth
• Oversee customer research, survey programs, and journey analytics
• Manage multiple CX work streams and ensure timely delivery of outputs

Research & Vendor Operations Manager – Contract, 3 Months

Research Operations Manager – Contract, 3 Months

CX Program Manager

Customer Experience Director