Intern, Customer Consulting & Content Creation

Ofri.ch

Intern in customer consulting and content creation at a platform connecting craftsmen and clients. Responsibilities include phone consulting and creating SEO content for blogs and guides.

Posted 6/27/2026internshipRemote • 🇨🇭 SwitzerlandEntry LevelWebsite

About the role

Key responsibilities & impact

Phone-based customer consulting
You will independently handle the phone screening of incoming job requests in the trades sector and ensure that only complete, reliable jobs are added to the platform
You will make quick and friendly contact — even when callers are impatient or imprecise
You will identify patterns in unusable leads and independently advance the qualification process
You will create SEO-optimized content according to the content plan: blog posts, guides, and industry-specific topics related to the trades
You will write Help Center articles, interview pieces, and other formats in flawless German, tailored to our target audience
You will update and optimize existing texts and templates independently when something is outdated or could be improved

Requirements

What you’ll need

Background in media studies, communication, journalism, German studies, or a related field — not required but a definite plus
Students, recent graduates, and career changers are welcome — duration and workload (part-time or full-time) will be discussed openly and individually
Native or near-native German — written and spoken — is mandatory
You understand Swiss German without difficulty; active speaking is a big plus
French skills are a real advantage and allow for more flexible assignments
You are strong in communication, empathetic, and remain friendly and professional on the phone — even in difficult conversations
You work with attention to detail and do not settle for vague answers when qualifying leads
Proactive, solution-oriented mindset: you see what needs to be done and do it without waiting for instructions
Affinity for the trades or small businesses is a plus but not required

Benefits

Comp & perks

100% remote within Switzerland — work from wherever you want
Flexible model: we will agree on duration and workload together — whether 3 months full-time or longer part-time
Real responsibility from day one — no copy‑paste tasks
Direct insight into all areas of a growing startup: Marketing, Operations, and Customer Service
Flat hierarchies, short decision-making paths, and a small, committed team
You actively shape how our platform sounds — and how we communicate with tradespeople

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SEO optimizationcontent creationwritingGerman language proficiencySwiss German understandingFrench language skills

Soft Skills

communicationempathyattention to detailproactive mindsetsolution-oriented