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About the role
Key responsibilities & impact- Manage end-to-end freight fulfilment with carriers
- Own key shipper accounts and set the bar for service
- Hold the team accountable for DIFOT and margin targets
- Adhere to CoR / HVNL requirements
- Make real-time load allocation decisions balancing service, cost, and capacity
- Lead and coach your team of Transport Allocators
- Balance workloads and provide support under pressure
- Promote a growth mindset and keep raising the bar
- Manage escalations and drive fast, decisive resolutions
- Foster cross-account coverage and team resilience
- Drive commercial awareness — manage cost and pricing decisions
- Champion our internal platform (EOS/TMS) and train the team
- Identify process gaps and implement improvements
- Remove low-value work to unlock team capacity
- Support carriers in adopting Ofload’s tools and platform
Requirements
What you’ll need- Extensive transport industry experience: Middle mile / road freight forwarding background strongly preferred
- Strong carrier network: Established relationships with line-haul carriers across Australia is a big advantage
- Comfortable leading under pressure: Calm, practical, and proactive when the pace is high and the stakes are real
- Tech-comfortable and improvement-minded: Happy working in systems (we’ll train you on ours) and always asking how things can be done better
- Desire to learn, adapt, and grow: Curious about people leadership and excited to challenge the status quo
Benefits
Comp & perks- Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
- Empowerment and Growth: access to a $500 learning and development budget to put towards your professional growth, in-house workshops & Lunch & Learns; and
- Our annual Summer Camp offsite
- Office Benefits:
- Weekly catered breakfast, monthly team lunch and a number of delicious snacks
- Morning brew of your choice at our local cafe
- Quarterly celebrations and team events;
- Table tennis, board games and an office library
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight fulfilmentload allocationprocess improvementcost managementpricing decisions
Soft Skills
team leadershipaccountabilityresiliencecalm under pressuregrowth mindsetproactivecuriosityadaptability