Office Manager
Offshore Launch
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $1,200 per month
About the role
- Prepare, submit, track, and close all permits, keeping a simple, up-to-date permit log.
- Pull weekly time and job data to maintain commission and payroll prep spreadsheets for the bookkeeper and owner to review.
- Maintain accurate customer, job, and invoice records in ServiceTitan and keep data clean.
- Build and send a short daily and weekly “numbers snapshot” from ServiceTitan with key metrics like calls, bookings, jobs sold, and open estimates.
- Turn decisions from coaching calls and internal meetings into clear checklists and tasks, and track progress so nothing falls through the cracks.
- Update and distribute simple weekly scorecards for CSRs and technicians based on ServiceTitan data.
- Listen to a set number of recorded calls each week and summarize patterns or issues for the owner to review with the CSR.
- Maintain simple trackers for truck registrations, inspections, and insurance, and send reminders for upcoming expirations or missing items.
Requirements
- Proven experience in an operations supporting a small business. (Home service a huge plus)
- Comfortable working in CRMs or job management tools and confident learning platforms like ServiceTitan quickly.
- Strong English communication skills in writing and on calls, with the ability to clearly summarize information and action items.
- High attention to detail and consistency in working with numbers, spreadsheets, and simple reports.
- Self-directed and organized, able to manage recurring tasks and small projects without constant follow-up.
Benefits
- Up to $1200/mo depending on experience
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data trackingpermit managementspreadsheet preparationrecord maintenancedata analysischecklist creationtask trackingcall summarizationreport generationproject management
Soft Skills
communicationattention to detailorganizationself-directiontime managementproblem-solvingadaptabilityteam collaborationcritical thinkingcustomer service