Practice Team Leader – Joint Legal Services

Office of the West Midlands Police and Crime Commissioner

Practice Team Leader in Joint Legal Services focusing on team leadership and operational efficiency. Leading improvements in legal systems and supporting legal professionals.

Posted 7/14/2026full-timeBirmingham • 🇬🇧 United KingdomSenior💰 £32,613 - £37,020 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing high-performing teams while managing business systems and producing management information to support decision-making. Proficient in driving continuous improvement and implementing change within a legal services environment.

Highest-signal resume keywords

Team LeadershipBusiness Systems ManagementContinuous ImprovementStakeholder Relationship BuildingLegal Case Management System Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Management Information ProductionData AnalysisChange ImplementationWorkflow ImprovementPerformance Management

Soft Skills

CoachingCollaborationCommunicationTrainingRelationship Management

Tools & Technologies

Legal Case Management SystemSharePointIntranet ManagementDigital Resource Development

Industry Keywords

Legal ServicesService DeliveryOperational PerformanceStakeholder EngagementOnboarding

About the role

Key responsibilities & impact

Lead and develop the Business Support Team, creating a positive, high-performing environment through coaching, performance management and continuous development.
Act as the department's superuser for the Legal Case Management System, ensuring it remains secure, effective and continuously evolves to meet the needs of the service.
Drive improvements to systems, workflows and business processes, identifying opportunities to increase efficiency, enhance service delivery and support innovation across Joint Legal Services.
Produce accurate management information and insightful reports that enable informed decision-making and support operational performance.
Build trusted relationships with the Practice Manager, Senior Lawyers and wider stakeholders, providing expert advice and acting as the first point of contact for system and process-related matters.
Lead the training and onboarding of new and existing colleagues, ensuring staff have the knowledge and confidence to use systems and processes effectively.
Maintain and develop the department's SharePoint sites, intranet and digital resources, ensuring information remains accurate, accessible and up to date.
Support recruitment, and onboarding and departmental planning, helping to build an engaged, capable and well-equipped team.
Contribute to change and improvement projects embedding new ways of working and helping shape the future development of Joint Legal Services.

Requirements

What you’ll need

Leading and developing teams to deliver high-quality outcomes.
Managing business systems, producing management information and using data to support decision-making.
Driving continuous improvement and successfully implementing change that enhances service delivery.
Working collaboratively with colleagues and stakeholders to build strong relationships and achieve shared objectives.
Working within a legal practice or legal services environment and/or administrating a legal case management system.

Benefits

Comp & perks

Fair remuneration with progression opportunities and access to a very competitive pension scheme.
Enhanced annual leave in addition to public holiday entitlements.
Discounts across travel, parking, daily costs of living and leisure activities.
A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs
Comprehensive benefits including pension, Blue Light Card, and employee assistance programme.