Client Solutions Associate

Office Hours

Client Solutions Associate connecting organizations with expert interviewees for qualitative research. Managing projects, recruiting specialists, and improving Office Hours’ expert-network platform.

Posted 8/5/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $72,000 - $88,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client-facing communication skills and the ability to manage research projects effectively, ensuring high-quality outcomes and client satisfaction. Capable of independent problem-solving and process improvement to support business growth.

Highest-signal resume keywords

Client-Facing Communication SkillsProject ManagementIndependent Problem-SolvingProcess ImprovementUnderstanding of Professional Industries

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Communication SkillsProactive ApproachOptimistic Growth MindsetOwnership

Industry Keywords

Expert RecruitmentClient ResearchInterview-Based ResearchCustomer SuccessStartup Experience

About the role

Key responsibilities & impact

Identify and match experts to clients for interview-based research needs.
Communicate continuously with clients and experts to track connection progress and ensure high-quality outcomes and client satisfaction.
Manage client research projects from understanding goals through recruiting and scheduling appropriate experts.
Recruit experts through the internal network and external channels such as social media.
Review professional profiles, contact potential experts, and match them to project requirements.
Monitor client and expert interview feedback to drive successful research and maintain a high-quality, engaged expert network.
Share client and expert insights with product and engineering teams to refine the Office Hours online platform and improve user experience.
Create and improve processes to support better work and business growth.

Requirements

What you’ll need

0–2 years of professional work experience
Strong client-facing communication skills
Strong communication skills
Hard-working, flexible, and proactive approach to solving projects
Comfortable pursuing ambitious goals
Optimistic growth mindset
Ability to take ownership
Independent problem-solving ability
Prior startup experience (bonus)
Prior customer success experience (bonus)
Strong understanding of professional industries and roles (bonus)

Benefits

Comp & perks

Competitive salary
Stock options
Healthcare coverage
Dental coverage
Vision coverage
401(k)
Wellness/fitness benefit
Flexible vacation time
Regular company holidays
Company retreats (Tahoe, Maui, Mendocino, Mexico City)
Parent-friendly workplace
Remote work
Paid family leave
Uncapped performance bonus