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Senior Manager, Technology
Office Depot
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $98,600 - $167,400 per year
Job Level
Senior
About the role
- Responsible for the planning, execution and customer experience for product and service offerings on business platforms
- Implement a strategic roadmap for product and service offerings that outlines key functional capabilities to maximize sales and customer experience
- Work cross-functionally in a matrixed team environment with Product, Tech, IT, digital marketing, core business teams and global platforms leadership to deliver results
- Guide the team in overall technology design activities; grow team knowledge and understanding of systems and best practices
- Overarching people management responsibilities including hiring, goal setting, performance management, coaching, training, and development
- Work closely with business partners and customers to understand needs and provide appropriate solutions; responsible for project estimation and execution plans
- Partner with product managers, UX designers and researchers, technical architects, business owners, and testing teams
- Manage project timelines, budgets, scopes, dependencies and deliverables; assign and allocate resources and follow up on execution
- Serve as point person for escalations and domain expert; handle on-call situations and define product specifications
Requirements
- Bachelor's degree or equivalent experience
- Area of Study: Computer Science, Information Systems, Business
- Minimum Years of Experience: 6
- Minimum 3 years in a managerial role
- Superior analytical skills; establishes relevant KPIs and routinely tracks them
- Excellent English written and verbal communication skills
- Experience delivering functionality from concept to deployment; leveraging mobile, social, and other rich media applications to build web solutions
- Experience managing customer-facing business initiatives from conception to implementation to delivery with quantifiable results
- People management experience: hiring, goal setting, performance management, coaching, training, and development
- Advanced degree is a plus
Benefits
- The company offers competitive salaries
- Benefits package which includes a 401(k)
- Eligible to participate in an incentive program paid in accordance with the Incentive Plan
- Opportunity to move and grow within the organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementstrategic planningtechnology designKPI trackingweb solutionsmobile applicationssocial media applicationscustomer experience managementperformance managementbusiness analysis
Soft skills
analytical skillscommunication skillspeople managementcoachingtraininggoal settingcollaborationproblem-solvingleadershipcustomer relationship management
Certifications
Bachelor's degreeAdvanced degree
